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Free delivery over R1,500 · Order by 12:00 for same-day Gauteng dispatch

Frequently asked questions

Everything about ordering, delivery, warranty and payment. Can't find your answer? WhatsApp us or send a message.

Do you deliver nationwide or only in Gauteng?
Both. Gauteng orders placed before 12:00 dispatch the same day (1–3 working days to your door). Nationwide courier is 3–7 working days, and delivery is FREE on orders over R1,500 anywhere in South Africa.
What warranty do your machines carry?
Every machine carries a 12-month manufacturer warranty. Keep your VAT invoice — it's your warranty document and it's issued automatically with every order.
Can I get a VAT invoice for my business?
Yes — Cater Era (Pty) Ltd is VAT registered and every order gets a proper tax invoice emailed to you, suitable for SARS submissions and trade accounts.
Do you offer trade accounts for restaurants and butcheries?
Yes, we set up trade accounts for registered food businesses. WhatsApp us on 071 285 4922 with your company registration details and we'll take it from there.
How does your equipment handle load shedding?
Our 220V machines run fine on properly sized inverters/generators — WhatsApp us the machine model and we'll tell you the inverter size you need before you buy. We're also adding gas alternatives (griddles, fryers) for off-grid kitchens.
Can I collect my order instead of paying for delivery?
Yes — warehouse collection in Gauteng is available by appointment. Order online, choose collection, and we'll WhatsApp you a pickup slot (Mon–Fri 08:00–17:00, Sat 08:00–13:00).
What payment methods do you accept?
Secure card payments and instant EFT through PayFast at checkout. No card details ever touch our servers. Trade customers can pay by EFT against a pro-forma invoice.
Are your prices once-off or are there hidden costs?
No hidden costs — the price includes the machine, VAT and (on orders over R1,500) free delivery. Consumables like kernels and bags are optional starter packs if you want to start selling immediately.
Do you sell spare parts and consumables?
Yes — candy floss sugar, popcorn kernels/supplies and slush mix starter packs are in stock. For spares under warranty, contact us first and we'll sort it.
Who do I talk to if I'm not sure which size machine I need?
Message us on WhatsApp — 071 285 4922. Tell us your daily volume (e.g. "200 portions of chips a day") and we'll recommend the right size, even if it's the cheaper option.